Shipping policy

Turnaround

All orders will be process within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Incorrect shipping address

Please ensure that your shipping address is correct before finalizing the order. If you have made a mistake, please email Team.onii.chan19@gmail.com. Please include the order number, name and correct shipping address within the body of the email.

Additional Note

Team Onii-Chan is not reliable for any damage products due to poor service of carrier handling. Further more we are not responsible for any stolen products that arrive to your mailing address. If you have any questions or concerns please email us at Team.oniichan19@gmail.com.